Terms & Conditions

GENERAL

All rights, including copyright, in this website are owned by or licensed to Belle Ella Boutique Limited (Belle Ella, we, us or our). Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose.

CONTENT

Belle Ella has taken every care in the preparation of the content of this website. Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it.

If we are unable to contact you we will treat the order as cancelled. If you cancel, and you have already paid for the goods, you will receive a full refund. All prices are displayed inclusive of VAT. The dimensions and sizes given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your screen, we cannot guarantee that your screens display of any colour will accurately reflect the colour of the product on delivery.

To the extent permitted by applicable law, Belle Ella disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Belle Ella shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

USE OF THE WEBSITE

Belle Ella makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and filter out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

TERMS OF SALE

By placing an order on our website you are offering to purchase a product on and subject to our terms & conditions. All orders are subject to availability and confirmation of the order price. Belle Ella retains the right to refuse any request made by you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

STOCK AVAILABILITY

All items are subject to availability. As stock levels are automatically monitored by the website, if an item is showing as in stock, it should be highly unlikely that the item you are intending to purchase is not available. However, if, for any reason, the goods you are ordering are not available, we will inform you as soon as possible.

ORDER ERRORS

You are able to correct errors on your order up to the point at which you click on submit on the final page of our ordering process.

OUR CONTRACT AND ACCEPTANCE OF ORDER

When you place an order, If you have supplied us with your email address, you will receive an acknowledgement email confirming receipt of your order. Our acceptance of your order will not take place until we send you confirmation by email that the goods which you have ordered have been dispatched to you. Only those goods listed in email confirmation sent at the time of dispatch will be included in the contract formed. We will not process an order until payment is received in full. Once an order has been processed we are unable to amend it.

DISPATCH OF ORDERS

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK. This can be for various reasons such as postal strikes, security checks etc. We will, of course, make every effort to keep you informed should this be the case and where we are aware of such delay.

PAYMENT TERMS

All items must be paid for before dispatch of goods. If for any reason payment is subsequently refused Belle Ella reserves the right to demand the return of goods unworn and complete with original labels and such other materials that accompanied the goods when shipped to you, or seek further legal options.

RETURNS AND REFUNDS

If you change your mind within 14 days of an in-store purchase of any item, we are happy to offer you an exchange for Gift Vouchers or a Credit Note.

Should you wish to return an online purchase for a refund this is perfectly acceptable so long as it has not been used, is in its original packaging, has all of the tags and tickets still attached, shows no signs of having been worn and you the consumer have taken reasonable care of the goods whilst in your possession. Where items such as manufacturer tags, special packaging (including original shoe boxes, internal packaging and dust bags) are included with your purchase these must be returned along with your purchase as these constitute a part of the goods supplied.

Unfortunately, any items which are found to have stains on the garment cannot be exchanged or refunded unless they are faulty.
Refunds will not be made where these items are not returned to us. Goods must be returned using a postal or courier service requiring our signature upon receipt to ensure that your return has been received by us. No liability for refund will be accepted for goods returned to us where a signature has not been required.

LATE RETURNS

Where goods are returned significantly later than 14 days after receipt by the customer, we reserve the right to either return the goods to the customer or issue a credit voucher. The value of the credit voucher will reflect the value of the goods returned less the expected cost of postage for when the credit voucher is used.

LIABILITY EXCLUSIONS

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Belle Ella or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

OUR RIGHT TO CANCEL ORDERS

If a payment address cannot be verified with the card issuer, then we may have no option but to cancel the order. To prevent this happening, please always take care when entering your address into the payment system and always use your billing address as it appears on your statement. If for any reason we cannot verify your address or suspect you are not the rightful owner of the credit/debit card, we reserve the right to cancel your order and credit you immediately.

ALTERNATIVE DISPUTE RESOLUTION

In the event of a dispute that you, the consumer, and we, the retailer, are unable to resolve satisfactorily there is a process called Alternative Dispute Resolution that aims to provide a means whereby binding agreement can be reached at low cost to each party. In the event that you wish to use this procedure you can find details of ADR providers here: www.ec.europa.eu/consumers/odr Please note that both parties have to agree upon which provider will be used to resolve any dispute.

LEGAL NOTICES

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. We reserve the right to change these terms & conditions from time to time.

LAW, JURISDICTION AND LANGUAGE

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

USE OF THIS WEBSITE FROM OUTSIDE THE UK

Unless otherwise specified, the materials on this website are directed at those who access this website from the United Kingdom. Belle Ella make no representation that any products or services referred to on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

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